Our policy lasts 14 days. Your item must be unused and returned in its original packaging in the same condition that you received it. You are required to notify us if your wish to return your item by contacting us at email@example.com and we will provide you with a returns reference number and further instructions. Once this period has expired, we are unable to offer a refund or exchange.
Along with your returned item please also include the original order number, your name, delivery address and the reason for returning. Returns must be sent to our address in the UK. The cost of returning the item is the responsibility of the customer and is non-refundable. We recommend the use of a trackable service for returns as we are unable to refund items that fail to reach us.
Refunds will be given for the following:
- The item is significantly different from that described
- The item is damaged or has defects
-The item has not arrived within the promised delivery period of 8 weeks
In the case of a faulty, incorrect or defective item please contact us within 14 days at firstname.lastname@example.org with full details of the fault and include pictures where possible. This does not include general wear and tear. You may return it as outlined above. In some cases, you may be able to keep the item and agree on a partial refund.
We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 8 weeks you will be eligible for a full refund. Please note that refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties, or packages for which the customer has provided an incorrect address. Please double check address details carefully before submitting your order.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Exchanges (if applicable)
You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at email@example.com within 14 days of receiving your purchase. Depending on where you live, the time it will take for your exchanged product to reach you may vary.
We will provide you with return shipping information, please do not send your purchase straight back to our manufacturer. You will be responsible for paying for the shipping costs for the return of your item, unless it is faulty or defective. Shipping costs are unfortunately non-refundable.
Please contact firstname.lastname@example.org with any queries you may have regarding a refund or return.